The "FM Help" application is a comprehensive Helpdesk Management System designed to streamline facilities management. It plays a crucial role in organizing the workflow of facilities and properties by prioritizing service requests on a daily basis. By implementing this system, significant time savings are achieved as it allows for addressing critical issues based on their priority. The system integrates various communication channels such as service requests, queries, calls received by support centers, SMS alerts, and email notifications into a single, well-organized platform.

Benefits and Features

• Centralized Monitoring: All events can be monitored and saved on a single platform, ensuring that nothing slips through the cracks.
• Work Order Management: Initiates and follows up on work orders, making sure that tasks are completed efficiently and on time.
• Communication Tracking: Manages and records all phone calls and emails received, providing a complete history of interactions.
• Problem Reporting: Information about all problems can be accessed and reported, facilitating quick resolution and documentation.
• Reporting Flexibility: Reports can be easily prepared and sent periodically. You have the flexibility to choose the frequency of reports and even schedule the timing of their distribution.
• Historical Data Retrieval: All activities conducted in the past can be retrieved with precision, regardless of when they occurred. This ensures that historical data remains accessible and useful for future reference.

Whether accessed online or via mobile devices, the "FM Help" app makes information user-friendly and easy to access for all employees. This ensures that everyone stays informed and can contribute to maintaining efficient facilities management.