Conecta Leucotron

Conecta Leucotron: The Ultimate Omnichannel Customer Engagement Tool

Conecta Leucotron is a robust omnichannel solution designed to enhance customer service, sales, and relationships across various platforms. This application unifies and scales your communications via popular channels like WhatsApp, Telegram, Facebook, Microsoft Teams, email, and web chat, providing a seamless experience for both businesses and their customers.

Key Features of Conecta Leucotron:

• Unified Communication: Engage with customers across multiple platforms from a single interface. Whether it's WhatsApp, Telegram, Facebook, or any other channel, manage all your interactions in one place.

• Scalability and Flexibility: Enjoy unlimited attendants who can use these channels in an integrated manner. Interact with multiple customers simultaneously, ensuring no request goes unanswered.

• Self-Service and Human Support: Implement self-service options available 24/7, which seamlessly transfer to human support when needed. This ensures efficient handling of customer queries while maintaining a high level of service quality.

• Comprehensive Management: Manage and respond to customer interactions not only on direct communication channels but also on social media platforms like Instagram and Facebook. Track comments and feedback in real-time, ensuring a holistic view of customer engagement.

• Real-Time Monitoring and Reporting: Utilize detailed dashboards to monitor the entire process in real-time. Gain insights into metrics, indicators, and individual performance to optimize operations and improve customer service.

• Integration and Automation: Seamlessly integrate with other systems through APIs to automate tasks such as sending receipts, satisfaction surveys, and more. Additionally, leverage artificial intelligence for audio-to-text transcription, sentiment analysis, and fluid automated conversations.

Versatile Applications:

Conecta Leucotron caters to various departments including sales, customer service, marketing, and e-commerce teams. It also serves HR for internal services and the educational sector for student and teacher relationships. With over 37 years in the market, Leucotron has established itself as a leader in developing innovative solutions that drive results.

Trusted by Leading Brands:

Leucotron’s extensive portfolio includes partnerships with renowned organizations such as Magalu, Rede Graal, AccorHotels, CIMED, Lojas Marisa, Iguatemi, Banco do Brasil, and Unimed. These collaborations underscore the reliability and effectiveness of Conecta Leucotron in enhancing customer experiences and driving business success.

Join the ranks of these successful companies and transform your customer engagement strategy with Conecta Leucotron.