Overview

Airtel Retailer Tribe is a comprehensive solution designed specifically for retailers, offering a one-stop shop for managing all aspects of their business with Airtel. This powerful application streamlines the management of customer service and personal accounts, making it easier than ever for retailers to focus on growing their business.

Key Features

Customer Service Management

• New Customer Registration: Easily register new customers.
• Edit Existing Registrations: Update customer details seamlessly.
• SIM SWAP & MNP: Handle SIM swaps and mobile number portability efficiently.
• Airtime/Bundles Purchase: Buy airtime and data bundles for customers.
• AM Cash In/Out: Manage cash transactions with ease.
• Bill Payment: Pay bills directly through the app.
• EVD/AM Transfer: Transfer funds to other retailers.

Account Management

• Manage Your Account: Keep your Airtel account up-to-date.
• View/Edit Profile: Access and modify your personal information.
• Stock Management: View, update, request, and buy stock.
• Sales Hierarchy: Monitor your sales performance.
• Password Reset & Unlock: Reset AM/EVD pins and unlock your account.
• Agent Loan: Apply for loans to support your business needs.
• Banking Services: Perform banking operations directly from the app.

Performance Tracking

• Transaction History: Review your transaction records.
• Commission Details: Track the commissions earned.
• Performance Metrics: Analyze your performance on Airtel services.

Additional Features

• Language Support: Available in both English and French to cater to Airtel Africa's diverse user base.
• Self-Service & Requests: Submit self-service requests and track their status.
• Notifications & Updates: Stay informed with digital notices and training materials.

Conclusion

The Airtel Retailer Tribe app simplifies business operations, enhancing productivity and efficiency for retailers. With its user-friendly interface and robust features, it stands as a key tool for managing daily tasks and boosting business success.