Labsolutions-ic

Overview

Labsolutions-ic is a specialized application designed for call registration services for customer instruments. This app provides automated service reports specifically tailored for Labsolutions Instruments & Consultancy and its customer companies.

Key Features

The application supports four distinct user roles, each with unique functionalities:

Admin

Admins have comprehensive control over the system. They can create, update, and manage customers, engineers, and instruments. Admins also track all call details from registration to resolution and can download weekly and monthly reports.

Workadmin

Workadmins are responsible for assigning registered calls to engineers. They track all call details from registration to resolution, ensuring that every step of the process is meticulously documented.

Customer

Customers can register calls by selecting the appropriate service type for their instruments. They can track all call details specific to their needs, from registration through to resolution.

Engineer

Engineers perform various actions on registered calls and track all call details specific to their work, from registration to resolution. Once an engineer resolves a call, a service report is automatically sent to the customer via email.

User Roles and Responsibilities

Each user role in Labsolutions-ic plays a critical part in maintaining efficient service management:

• Admin: Manages all aspects of customer, engineer, and instrument data. Tracks all call details and generates comprehensive reports.
• Workadmin: Assigns calls to engineers and monitors the entire lifecycle of each call.
• Customer: Registers and tracks their own service requests, ensuring transparency and accountability.
• Engineer: Executes the necessary steps to resolve service issues and ensures that detailed reports are provided upon completion.

Leveraging these features, Labsolutions-ic streamlines communication and enhances the efficiency of service management, providing a seamless experience for all stakeholders involved.