Description of Oho Chat Application

Oho Chat is a powerful communication tool designed to enhance customer service and engagement across multiple platforms. Whether you're on the go or at your desk, you can effortlessly manage and respond to chats using the Oho Chat application.

Key Features

• Customer Service Chat Management System: The application offers a centralized platform to optimize the admin team's workflow, ensuring efficient management of customer interactions.
• 5 Essential Functions: Experience unparalleled customer care with these five core functionalities:
  • Chats: Manage conversations from Facebook Page, Facebook comments, LINE OA, and Instagram in a single interface. This feature supports collaborative efforts among admin teams.
  • Chatbots: Benefit from round-the-clock support through customizable chatbots. These bots can work alongside human admins, making it easy to create and edit responses.
  • Contacts: Keep track of your customers by saving their data automatically, tagging, grouping, and downloading for analysis.
  • Dashboard: Gain insights into your business performance. Understand which topics interest your customers and identify peak interaction times.
  • Media Library: Store various files in one place, making it easier for admins to access and share content across the business.

Additional Features

Beyond the main functions, Oho Chat provides several additional tools to streamline customer interactions:

• Saved Reply Archive: Save frequent responses for quick reuse, enhancing efficiency.
• Bulk Message Sending: Send the same message to multiple customers simultaneously, saving time.
• Customer Information Notes: Record customer details in the form of notes, ensuring seamless follow-up and collaboration among admins.
• Rich Menu Settings: Connect rich menus to chatbots. By clicking on images in the rich menu, users can directly access predefined chatbots.

In the current version, users can set up chatbots, view dashboard information, and make other settings via desktop. This ensures a comprehensive and user-friendly experience.

Oho Chat is your ultimate solution for managing customer interactions across multiple channels, offering both convenience and efficiency.