Description

The First Guest First Enjoy (FGFE) platform is a comprehensive, high-end city living experience ecosystem launched by Shougu Travel Group in 2018. This platform serves as an all-inclusive solution for its members, providing a diverse array of services including the booking of offline products, the utilization of membership points through various products, and the exchange of these points for goods. The Employee Version of the First Guest First Enjoy app is specifically designed to facilitate the operational needs of employees, enhancing their efficiency in serving customers.

Features for Employees

• Awaiting Response Reservations: This feature allows employees to monitor and manage orders placed by customers that have been confirmed but not yet acknowledged by the store. It's an essential tool for ensuring prompt service delivery and customer satisfaction.

• Ticket Verification & Redemption: With this functionality, employees can validate and redeem various types of tickets for customers, streamlining the process and ensuring smooth transactions and customer convenience.

• Today's Arrivals: The Today's to Store section provides visibility into upcoming customer visits scheduled for the current day, enabling proactive preparation and personalized service.

• Cancelled Reservations Today: For managing cancellations, the Today's Cancellations feature helps track and address any bookings that customers may decide to cancel on the same day, maintaining operational flexibility and customer trust.

• Customer Points Accumulation: Employees can assist in the accumulation of points for customers by inputting details such as the amount spent and the customer's phone number, thereby rewarding customer loyalty.

• Refund & Point Reversal: In cases where purchases are returned, the Refund & Point Return function allows for the reversal of points to the pool, maintaining the integrity and fairness of the points system.

• Invite & Reward: Through the Invite & Reward page, employees can share their unique QR codes, inviting new users to join the First Guest First Enjoy community. Upon successful registration, employees receive a reward in the form of points, fostering engagement and growth within the platform.

By leveraging these features, the First Guest First Enjoy platform not only enhances the operational efficiency of its employees but also enriches the customer experience, aligning seamlessly with the core mission of providing unparalleled city living experiences.