CHANEL CODE​

Welcome to the World of CHANEL

Welcome to the world of CHANEL, where elegance and innovation meet. With the CHANEL CODE mobile application, you can seamlessly integrate your online and offline experiences with CHANEL. Whether you're shopping at a CHANEL Fragrance and Beauty boutique, a CHANEL department store counter, or on CHANEL.com, this app offers a comprehensive way to manage and enhance your CHANEL journey.

LA COLLECTION

LA COLLECTION is an exciting feature that allows you to unlock digital cards every time you make a purchase through a CHANEL Fragrance and Beauty boutique or CHANEL.com. By collecting these cards, you'll be one step closer to earning exclusive gifts. This unique system helps you track your purchases and rewards, adding a layer of exclusivity and personalization to your CHANEL experience.

EXCLUSIVE EVENTS & NEWS

Stay ahead of the curve by being the first to know about CHANEL's latest launches and upcoming events. CHANEL CODE provides you with timely updates and invitations to exclusive events, ensuring you never miss a moment of the CHANEL magic. Be part of the inner circle and immerse yourself in the world of luxury and beauty.

ONLINE SHOPPING @ CHANEL.com

Shop at CHANEL CODE for a seamless and convenient online shopping experience directly linked to CHANEL.com. Enjoy the luxury of browsing and purchasing your favorite CHANEL products without the need for a separate login. Your shopping experience will be as effortless as it is elegant.

MY ACCOUNT HISTORY

Keep track of all your CHANEL Fragrance and Beauty purchases in one convenient place. With CHANEL CODE, you can easily check when, where, and what you bought. This feature ensures that you have a clear record of your CHANEL journey, making it easy to revisit your favorite products or discover new ones.

Client Care and Support

Should you have any questions or need assistance, reach out to CHANEL Client Care:

• Hong Kong: +852 3622 5281
• Macau: +853 6825 8580
• Hours: Monday to Saturday, 09:00 - 20:00
• Email: customerservice@chanel.com.hk

App Access Permissions

To fully utilize CHANEL CODE, the following access permissions are required:

• Notification (Optional): Receive app push message notifications.
• Phone (Optional): Automatically connect to client care.
• Location (Optional): Search for store locations and receive location-based marketing push messages.

Access permission settings can be managed in your phone’s Settings > Application Management > Select Chanel Code app > Permissions. Please note that even if you do not grant these optional permissions, you can still use the app for its core functionalities.

Usage Environment

You can use CHANEL CODE in both Wi-Fi and data network environments. However, data charges may apply if you do not have an unlimited data plan.

Experience the ultimate in luxury and convenience with CHANEL CODE.