Overview

The BAL - Dealer Sales Standard application is specifically designed for Bajaj Authorized Sales Centers. This tool is intended to streamline and enhance the customer care process evaluation for the Bajaj field team.

Key Features

Evaluating Compliance Levels

The app guides the Bajaj field team to assess the compliance level of the Customer Care process at authorized Bajaj Dealerships and Sales Centers. This ensures that all authorized centers are adhering to the high standards set by Bajaj.

Digital Capture and Action Planning

One of the primary goals of this application is to provide a more efficient and digital method for capturing the sales process compliance levels. By doing so, it facilitates the creation of actionable plans aimed at continuous improvement.

Reviewing Performance

The app also enables users to browse through the latest scores of various Bajaj Dealerships and Sales Centers. This feature is invaluable for reviewing the effectiveness of previous action plans and making necessary adjustments.

Continuous Improvement

By leveraging the data captured through this application, Bajaj can ensure that all authorized sales centers are consistently meeting or exceeding quality standards. This fosters a culture of continuous improvement and excellence across the network.