Zepto

1. What is Zepto?

Zepto is a fast and convenient grocery delivery service that delivers over 7,000 products, including fresh produce, household essentials, and electronics, straight to your doorstep in just 10 minutes.*

2. How does Zepto deliver in 10 minutes?

Zepto operates through a network of strategically located micro-warehouses and a highly efficient logistics system. As soon as you place an order, our team starts picking and packing it within minutes for ultra-fast delivery.

3. Is Zepto available in my city?

Zepto currently operates in major cities like Mumbai, Pune, Delhi, Noida, Gurugram, Ghaziabad, Kolkata, Hyderabad, Chennai, and Bengaluru. We are continuously expanding, so stay tuned for updates if we’re not yet in your city!

4. What is Zepto Pass, and how does it work?

Zepto Pass is a subscription service offering exclusive benefits such as 20% off every order and unlimited free delivery on purchases above ₹99. It’s designed to help you save money while enjoying a seamless grocery shopping experience.

5. What kind of products can I buy on Zepto?

Zepto offers a wide range of products across 20+ categories, including fresh fruits and vegetables, dairy, bakery items, snacks, beverages, household essentials, electronics, and personal care products.

6. How can I save money on Zepto?

Zepto provides up to 15% off on various items, along with exclusive discounts from leading banks like ICICI and HDFC. Keep an eye out for special deals during events like Super Savings Days and Mid-Month Mania.

7. What happens if my order is delayed or incorrect?

While Zepto strives for timely and accurate deliveries, unexpected delays or issues can occur. If you experience any problems, you can contact our customer support through the app, email, or social media channels for quick assistance.

8. Can I schedule a delivery for a later time?

Currently, Zepto focuses on instant deliveries, but scheduled delivery options may be introduced in the future. Stay updated by checking the app for new features.

9. How do I contact Zepto customer support?

You can reach Zepto’s customer support through the in-app chat, email, or social media platforms like Instagram, Twitter, LinkedIn, and YouTube. Our team is ready to assist you with any queries.

10. Is there a minimum order value for Zepto?

No, Zepto does not have a strict minimum order value. However, to avail of free delivery with Zepto Pass, your order must be ₹99 or more.