Description of the Pam IDFM Application

The Pam IDFM application is designed to streamline the management of transportation services for individuals with disabilities in the Ile-de-France region. This application offers a comprehensive solution that allows users to handle their Pam trips directly from their smartphones.

Key Features of the Pam IDFM Application

• Booking Trips: Easily book your trips through the app, ensuring convenient access to specialized transportation.
• Modification and Cancellation: Modify or cancel your reservations as needed, providing flexibility and convenience.
• Vehicle Tracking: Follow the approach of the vehicle in real-time, ensuring punctuality and peace of mind.
• Payment: Pay for your journeys seamlessly through the app, making the process more efficient.

Understanding the Pam Francilien Service

The Pam Francilien service is a specialized and collective on-demand public road transport service tailored for individuals with reduced mobility, disabilities, or dependents. It was established to offer passenger transport options when conventional public transport networks are inaccessible. This service ensures that everyone can travel comfortably and securely within the Ile-de-France region.

Availability and Coverage

• Service Hours: Available daily from 6 a.m. to midnight, extending to 12:30 a.m. on Fridays and Saturdays.
• Coverage Area: Transport is provided throughout the Ile-de-France region, facilitating travel between any two points on the public highway.

Contact Information

For further assistance, you can reach out to the Pam service through multiple channels:

• Website: Visit pam.iledefrance-mobilites.fr and navigate to the "Contact Us" section.
• Email: Send an email to contact@pam.iledefrance-mobilites.fr.
• Phone: Call the toll-free number 0 800 00 18 18, available daily from 7 a.m. to 8 p.m., and from 5:30 a.m. to 1 a.m. for assistance during a journey.

Registration Process

To use the Pam Francilien service, you must first register. Registration is mandatory and completely free. Here’s how you can register:

• Online Registration: Go to the pam.iledefrance-mobilites.fr website, navigate to the "Register" section, fill out the registration form, and upload the necessary supporting documents. Your registration will be processed within seven days, and you will receive a confirmation email.
• Mail Registration: Alternatively, you can submit your registration by mail if preferred.

Booking an Occasional Trip

You can book an occasional trip using the app, website, or Service Center. Reservations can be made as early as 30 days before the scheduled transport and must be made no later than two hours before departure.

With these features and services, the Pam IDFM application ensures that users have a seamless and stress-free experience while traveling in the Ile-de-France region.