DiDi

1. How do I book a ride on DiDi Rider?

Open the app, enter your pickup and drop-off locations, select a car type, and confirm the payment method to request a ride.

2. Can I cancel my booking on DiDi?

Yes, you can cancel before the driver arrives without any penalty or cancellation fee.

3. What commission does DiDi take from drivers?

DiDi takes a flat service fee of 15% from drivers for trips completed within the city.

4. What if there is an issue during a DiDi trip?

You can report issues through our 24/7 customer service within seven days after the trip for assistance from our team.