1. What is PLN Mobile?

PLN Mobile is an official mobile application designed to help users in Indonesia manage their electricity services more efficiently. It offers features such as bill payments, electricity token purchases, independent meter readings, service requests, and real-time outage notifications.

2. Is PLN Mobile free to use?

Yes, PLN Mobile is free to download and use. However, certain services, such as purchasing electricity tokens or paying bills, require payments based on your electricity usage.

3. How can I pay my electricity bill through PLN Mobile?

You can pay your electricity bill using various payment methods, including bank Virtual Accounts, digital wallets, and credit cards. The app provides a seamless and secure payment experience.

4. Can I purchase electricity tokens through the app?

Yes, PLN Mobile allows you to purchase electricity tokens directly within the app. It also offers exclusive token options at competitive prices.

5. What is the Independent Meter Record Reporting (SwaCAM) feature?

SwaCAM enables users to record their electricity meter readings independently without waiting for an official visit. This ensures accurate billing and helps users track their energy consumption in real-time.

6. How can I report a power outage or other electrical issues?

PLN Mobile includes an efficient complaint handling system where you can report power outages or service issues. The system automatically dispatches your report to the nearest technician, and you’ll receive real-time updates on the repair status.

7. Can I apply for a new electricity connection through PLN Mobile?

Yes, you can submit requests for new installations or additional power upgrades directly through the app. This eliminates the need for physical visits to PLN offices.

8. Does PLN Mobile provide information about power outages?

Yes, the app provides real-time updates on power outages in your area and sends notifications when electricity is restored.

9. What additional services does PLN Mobile offer?

Besides electricity management, PLN Mobile also supports internet installation services (ICONNET), electricity repairs (ElectricQu), and electric vehicle charging services (SPKLU/Charge.In).

10. How can I contact PLN customer support?

You can contact PLN customer support directly through the app’s help center or visit the official PLN website for further assistance.