1. What is the Starbucks China App?

The Starbucks China App is a mobile application that allows customers to order and pay for their favorite Starbucks beverages and food items. It also provides information about Starbucks stores, promotions, and the Starbucks Rewards loyalty program.

2. Is the Starbucks China App available on both iOS and Android platforms?

Yes, the Starbucks China App is available for download on both iOS and Android devices from their respective app stores.

3. How do I create an account on the Starbucks China App?

To create an account, simply download the app, tap on the "Sign Up" button, and follow the prompts to enter your personal information and set up your account. You can also link your Starbucks Rewards membership to your app account.

4. Can I order and pay for my Starbucks items through the app?

Yes, the app allows you to order and pay for your Starbucks items in advance, which you can then pick up at your selected store. You can customize your order and choose your preferred payment method, including Starbucks Cards, credit/debit cards, or mobile payment options like WeChat Pay and Alipay.

5. How do I earn and redeem Stars through the Starbucks Rewards program?

By linking your Starbucks Rewards membership to the app, you can earn Stars for every purchase you make at participating Starbucks stores in China. You can then redeem your Stars for free beverages, food items, or other rewards.

6. Can I send Starbucks eGifts through the app?

Yes, the app allows you to send Starbucks eGifts to your friends and loved ones. You can customize the eGift with your preferred beverage, size, and message, and share it through various social platforms.

7. How do I find information about Starbucks stores in China?

The app provides a store locator feature that allows you to search for nearby Starbucks stores, view their operating hours, and get directions. You can also see store-specific information, such as seating capacity and amenities.

8. Is there a delivery service available through the Starbucks China App?

Currently, Starbucks China does not offer a delivery service through the app. However, you can order and pay for your items through the app and pick them up at your selected store.

9. How do I contact Starbucks customer service if I have any issues with the app?

If you encounter any technical issues or have questions about the app, you can contact Starbucks customer service by calling the toll-free number 400-820-6998 or by visiting the Starbucks China website at www.starbucks.com.cn/en/help/starbucks/.