Certify

Introducing Certify: Revolutionizing WiFi Coverage Mapping for ISPs

In today’s digital age, seamless WiFi connectivity is no longer optional—it’s essential. Certify, developed by RouteThis, is an innovative application designed specifically for Internet Service Provider (ISP) technicians. It transforms the way WiFi coverage is mapped within homes, ensuring flawless connectivity right from day one. Whether you’re installing services for the first time or troubleshooting existing setups, Certify streamlines the process and elevates the customer experience.

Installation is more than just setting up equipment; it’s the first impression your business makes on clients. If done incorrectly, poor installations can lead to dissatisfaction, service issues, and even churn. With Certify, technicians gain access to a powerful tool that allows them to quickly map WiFi coverage across an entire home—wall-to-wall. This real-time mapping capability ensures that every installation adheres to high-quality standards, providing peace of mind both for the technician and the homeowner. After the technician completes the survey, Certify generates a personalized install certificate for the customer. This document outlines exactly what they should expect from their new internet service in each room of their home, fostering transparency and trust.

Certify doesn’t stop at mapping. It guides technicians through critical installation checkpoints, ensuring consistency across all jobs. These checkpoints cover everything from signal strength to device placement, helping technicians maintain uniformity in their work. Additionally, every action taken during an installation is automatically synchronized to the cloud. This feature proves invaluable for support agents or repair technicians who may need to step in later, as it provides them with detailed insights into past work without requiring extensive retraining or guesswork.

For on-premise technicians, Certify offers another layer of convenience: automated signal quality projections overlaid on a floor plan of the customer's home. By analyzing the layout and suggesting optimal mesh placements, the app empowers technicians to offer expert advice about router placement and accessories like range extenders or mesh systems. This not only enhances the professionalism of the service but also helps customers make informed decisions about optimizing their networks.

Finally, Certify ensures that customers leave the installation process fully informed. The app produces a visually appealing map of the home, complete with WiFi speed measurements for each room. This clear representation gives homeowners a tangible understanding of their network capabilities, reducing uncertainty and increasing satisfaction. All of these features come together seamlessly, allowing technicians to complete the entire process in mere minutes while walking through the house.

In summary, Certify is more than just an app—it’s a game-changer for ISPs looking to deliver exceptional service. By combining advanced mapping technology, guided workflows, and customer-focused reporting, Certify ensures that every installation is flawless from start to finish. For businesses aiming to set the bar high when it comes to customer satisfaction, Certify is the perfect partner.