Experience Mobile

Verint® Experience Mobile™

Overview

Verint® Experience Mobile™ is a robust application designed to empower EFM (Enterprise Feedback Management) users with powerful tools to efficiently manage cases on-the-go. This mobile solution ensures that you can quickly close the loop with customers from anywhere and at any time.

Key Features

• Case List: Easily locate cases that require your immediate attention.
• Case Details: Dive into case investigations, review priorities, re-assign tasks, modify custom properties, and finalize case closures.
• Customer Contact: Utilize integrated collaboration tools to call or email customers directly from the app.
• Case Comments: Append notes for personal reference or to share insights with colleagues.
• Case History: Track the evolution of a case, including updates on its status, assignments, and critical modifications.
• Survey Responses: Examine survey responses that prompted the creation of specific cases.

Usage Requirements

To leverage the full potential of the Experience Mobile app, you must already be an EFM user with a valid login credentials. For access, please reach out to your EFM account manager.

Additional Information

For more detailed information about Verint and EFM, visit Verint's official website.

Verint® Experience Mobile™ is not just an application; it’s a comprehensive toolset designed to streamline your feedback management process, making it easier to connect with customers and ensure their needs are met promptly and effectively.