CXI

The CXI application is designed to enhance customer experience outcomes across various digital platforms. By converging key digital experience metrics, it offers a comprehensive suite of tools to monitor and improve digital experiences.

The platform provides multiple features that work together seamlessly to deliver exceptional results. These include digital experience monitoring, which allows you to keep track of how users interact with your digital products in real-time. Additionally, the CXI platform includes CX performance testing, enabling you to assess the effectiveness of your digital strategies and identify areas for improvement.

Another crucial feature is the Happiness Scorecard Assessment, which measures user satisfaction and helps you understand how well your digital products meet customer expectations. Crowd-sourced testing is another powerful tool that leverages the insights of real users to uncover hidden issues and opportunities for enhancement. Journey Analytics further complements these features by offering deep insights into the user journey, helping you optimize every step of the customer experience.

Some typical use cases for the CXI platform include product experience assessment scorecards, new release or product launches, omni-channel journey evaluations, and design/UI/UX performance testing. Voice of Customer Testing is also a common scenario where the platform's capabilities are frequently utilized. By integrating these features, CXI ensures that businesses can consistently deliver high-quality digital experiences that meet and exceed customer expectations.