Assist Service for Panasonic -

Overview of VMware Workspace ONE Assist

VMware Workspace ONE Assist is an essential tool designed to empower IT and help desk staff with the capability to remotely access and troubleshoot devices in real-time. This application ensures that users can stay productive by providing timely support and resolving issues efficiently.

Key Features

• Real-Time Remote Access: IT professionals can connect to a user's device from anywhere, allowing them to diagnose and fix problems promptly.
• Session Control: Users have full control over the remote session. They can accept, pause, or end a session at any time, ensuring enhanced privacy and security.
• Integration Requirement: To use Workspace ONE Assist, it is crucial to have Workspace ONE Unified Endpoint Management (UEM) and the Assist for Workspace ONE app installed on the device.

How It Works

When an issue arises, the user can initiate a remote support session. The IT staff can then connect to the device and perform necessary diagnostics and troubleshooting. Throughout this process, the user retains the ability to manage the session, making sure their privacy is respected.

Important Notes

Please note that Workspace ONE Assist will not function properly without the integration of Workspace ONE UEM and the Assist for Workspace ONE app. For further details, reach out to your IT administrator who can provide comprehensive guidance and assistance.

By leveraging VMware Workspace ONE Assist, organizations can enhance their IT support capabilities, ensuring that end-users receive prompt and effective assistance.