Citibox: Get Your Parcels Delivered Safely and Conveniently

Citibox revolutionizes the way you receive your parcels by providing a smart parcel locker solution right in your building. No longer do you need to wait at home for your online purchases. With Citibox, you can conveniently pick up your packages whenever it's convenient for you.

How Does Citibox Work?

Citibox installs smart lockers in your building, ensuring that your parcels are safely stored until you're ready to collect them. These lockers operate 365 days a year, 24 hours a day, providing you with the ultimate flexibility. When you make an online purchase, simply specify your usual address and add "(Delivery to Citibox locker)" during checkout. Once your package arrives, you'll receive a notification through the Citibox app, which will guide you to the correct locker and provide you with a unique access code.

Benefits of Using Citibox

Security: Each locker is insured up to £1,000, ensuring that your packages remain safe.
Privacy: Your personal details remain confidential throughout the delivery process.
Convenience: Lockers are accessible anytime, eliminating the need to be present at home for deliveries.
Contactless Delivery: All transactions are 100% secure and contactless, reducing the risk of fraud.
Tracking: Full traceability of all couriers delivering to your Citibox locker.
Compatibility: The system works with any shipping company and retailer, making it universally applicable.
Customer Support: Real human support is available to assist with any issues you might encounter.

Getting Started with Citibox

To begin using Citibox, follow these simple steps:

Download the Citibox app.
Register within the app—it takes just three minutes.
During online checkout, indicate your usual address and add "(Delivery to Citibox locker)".

That's it! You can now shop online without worrying about waiting for the courier.

Collecting Your Parcel

When your package arrives, you'll receive a notification via the app with the locker number. Simply enter the first character of the code next to the QR code, and you'll be provided with a unique 4-digit access code. Retrieve your package and close the locker door.

Free Service

The use and maintenance of Citibox lockers are entirely free. There are no costs associated with installing or using these lockers for your building or its residents.

Need Help?

If you have any questions or need assistance, feel free to reach out to our customer service team. You can email us at hello@citibox.com or visit our "Help Center" on the website for additional information.

Citibox is currently expanding its services across London, Madrid, and Barcelona. Visit www.citibox.com to request installation for your building if you haven’t already.