Esn Mobil Crm ve Teknik Servis

Overview

Esn Mobil is a comprehensive technical service program and Customer Relationship Management (CRM) application designed to streamline operations both online and offline. It offers a seamless experience for managing transactions and tasks in the field.

Key Features

With Esn Mobil, you can perform technical service and CRM functions efficiently. The application allows you to conduct transactions online and offline directly from the customer's location. Notifications can be sent instantly to technical service personnel, ensuring that jobs are directed promptly and efficiently. Once a technician accesses the application, they can view service requests, initiate tasks, and complete services seamlessly.

Offline Capabilities

One of the standout features of Esn Mobil is its offline operation capability. This means that even in areas without internet connectivity, service operations can still be carried out. Once back in range, the completed processes can be synchronized with the central system, ensuring no data is lost.

Documentation and Reporting

Service vouchers can be documented by adding photos taken with an iPhone or iPad camera. The application supports adding materials and craftsmanship details, and if authorized, pricing and discounts can be set. Barcode and QR code scanning capabilities allow for quick identification and addition of materials used during service. Upon completion of a job, customers can sign digitally via the app, and forms can be created and shared, including custom designs tailored to your company’s needs.

Tracking and Management

The application includes features for tracking personnel positions on a map, displaying routes based on periodic location updates. Both personnel and general warehouses can be accessed in real-time, enabling inventory inquiries, stock pictures, price information, and warehouse balances to be reviewed instantly. Interviews conducted through the CRM can be recorded, and meetings can be logged immediately in the field.

Sales and Invoicing

Esn Mobil facilitates the preparation of quotes and orders directly in the field, with the ability to preview and send these documents via email. Customized quote and order forms can be designed to fit your company’s specific requirements. Daily or weekly invoices, offers, orders, service records, and activity logs can be generated and filtered according to various criteria. Authorized users can view reports instantly, providing real-time insights into operational performance.

User Experience

Esn Mobil supports multiple themes, allowing users to switch between dark and light modes, ensuring a comfortable user experience regardless of lighting conditions. This flexibility enhances usability across different devices and environments.

In summary, Esn Mobil provides a robust solution for managing technical services and CRM tasks, offering both convenience and efficiency in field operations.