ServiceDesk Plus | Cloud

Drive service excellence across IT, HR, facilities, and more on the go with ServiceDesk Plus | Cloud.

Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.

Discover the key features that can transform your service experience:

Multiple Instance Management:

Switch effortlessly between service desk instances and access different modules.

Request Management:

Create, edit, and manage incident and service requests with ease.

Advanced Filtering and Search:

Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.

Request Details:

Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.

Task Management:

Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.

Approval Management:

View and manage approvals for requests, changes, releases, and purchase orders.

Real-Time Notifications:

Stay informed about service desk activities and request updates with timely push notifications.

Dynamic Dashboard:

Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.

Asset Management:

Add, view, and manage your organization’s assets by scanning barcodes or QR codes. Track asset details, raise requests related to assets, and modify asset information on the go.

Knowledge Base Access:

Find solutions in your help desk knowledge base to resolve issues faster.

AI-Powered Smart Assistant:

Connect with Zia for instant support through conversational chat or voice commands.

If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.

Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.