RCM

Case Mapping with RCM: Empowering Field Agents with Real-Time Data

The Recovery Connect Manager (RCM) is an advanced application designed to integrate seamlessly with the RecoveryConnect® and MRS web applications. This tool equips field agents with the necessary tools to manage repossession assignments efficiently and accurately.

Permissions Overview

To understand the permissions structure within RCM, we recommend watching this Permissions Walkthrough video. The video provides a comprehensive guide on how different levels of access are managed within the application.

Privacy Policy

Please review our Privacy Policy for detailed information on how we handle user data and privacy concerns.

Features and Benefits

RCM offers a range of features that enhance the efficiency and accuracy of asset recovery processes:

• Real-Time Information: Stay updated with the latest case information and addresses directly from your device.
• Customization: Customize map icons to suit your needs, providing a personalized experience (available in Pro version).
• Efficient Case Management: Quickly mark 'On Hook' status and streamline the asset recovery process, including condition reports and photo submissions.
• Quick Updates: Perform one-tap updates for immediate status changes and auto-generated geo-updates.
• Favorites & Filters: Mark favorite cases for easy access and filter cases to focus on specific addresses or regions (available in Pro version).

Streamlined Processes

RCM simplifies the asset recovery process by enabling agents to capture quick condition reports of recovered units, all while working through their To Do lists.

User Support

Our dedicated support team is available 24/7 to assist with any questions or issues related to RCM. For assistance, please submit a request via Contact Us on our official website.

By leveraging RCM, field agents can mitigate risks associated with wrongful repossessions and improve the overall effectiveness of their operations.