بخدمتكم

Description of the Application "بخدمتكم"

The application "بخدمتكم" (At Your Service) is a comprehensive platform designed to facilitate the submission of complaints, suggestions, inquiries, and compliments regarding governmental services. Established on November 4, 2010, following the instructions of the Prime Minister, this initiative aims to address citizen concerns efficiently and transparently.

Key Features

The platform is managed and sustained by the Government Complaints Unit under the Ministry of Public Sector Development. This specialized unit reports to the Government Services Development Directorate. Users can submit their complaints, suggestions, inquiries, or compliments through various channels:

• COMبخدمتـ
• Contacting the National Communication Center at 5008080
• Via the MOPSD website by filling out the system's form
• Through the E-GOV portal

How to Use the Application

To utilize the application effectively, users must follow these steps:

1. Registration: Register for the first time and provide your personal information as listed on your national ID or passport, along with any additional required details.
2. Request Type Selection: Choose the type of request—whether it is an inquiry, suggestion, complaint, or compliment.
3. Filling Out Details: Complete all necessary fields and upload any attachments, such as photos or videos, if required.
4. Reference Code: Upon submission, a reference code will be sent to the user to track the progress of their request.
5. Entity Response: The focal point of the relevant government entity will log into the system to review the request and ensure it falls within their jurisdiction. They will then coordinate with the appropriate technical departments to determine the timeline for resolving the issue and notify the complainant.
6. Resolution Notification: Once the request is resolved, the focal point will close the case in the system, and the user will receive an update.

Transparency and Confidentiality

The government complaint system is a centralized portal that ensures confidentiality, transparency, and professionalism. While the identity of the person filing the complaint is initially kept confidential, it may be verified later through a database linked to the system. Periodic technical reports are prepared and submitted to the Prime Minister, after which they are distributed to relevant entities to take appropriate measures to address citizen complaints and improve service quality.

This platform is designed to foster a collaborative environment where citizens can actively participate in enhancing the sustainability of the public sector. By listening to customer feedback and incorporating their suggestions, the system aims to achieve the vision of improving service quality and fostering a more responsive and efficient government.