Smart Agent

Overview

Smart Agent is a comprehensive and versatile application designed to monitor wireless network performance and services from an end-user perspective. It leverages off-the-shelf Android devices to gather real-time Quality of Experience (QoE) data, enabling operators, mobile virtual network operators, and providers to enhance customer satisfaction and overall user experience.

Features

Smart Agent offers two distinct monitoring modes:

1. ACTIVE Agent: This feature requires human interaction. Users are prompted to engage in specific actions or respond to surveys that help gather detailed insights into network performance and service quality.

2. PASSIVE Agent: In contrast, this mode operates without requiring any direct input from users. It silently collects anonymous data to provide a broader picture of network conditions across various usage scenarios.

When deployed on a large scale, Smart Agent can aggregate data from both Active and Passive modes, ensuring comprehensive coverage and accurate analytics.

User Interaction

One of the unique aspects of Smart Agent is its ability to use Accessibility Services. This feature allows the app to intercept key presses from your remote control and facilitate responses to surveys. These surveys can appear as overlays while using other applications, ensuring minimal disruption to the user's experience. Importantly, the use of Accessibility Services adheres strictly to Google Play’s guidelines on user data protection. Consequently, no confidential user data is collected. The app solely gathers the responses provided during surveys, ensuring privacy and security.

Conclusion

Smart Agent empowers users and service providers alike by providing actionable insights into network performance and user experience. Its robust design, coupled with user-friendly features, makes it an indispensable tool for anyone looking to optimize their network environment.