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SolarWinds Service Desk Mobile App

The SolarWinds Service Desk mobile app for Android brings the core functionalities of the service desk platform right to your fingertips. This powerful tool enables your technicians and end-users to engage with essential service desk capabilities directly from their mobile devices.

For Technicians:

Your technicians can now manage incidents and deliver services from virtually anywhere. With this app, they can:

Receive real-time notifications to stay updated on new tickets and changes.
Track open and incoming tickets to prioritize and manage workload efficiently.
Assign or reassign active incidents to streamline incident management.
Update and resolve issues quickly and accurately.
Reference historical data for effective troubleshooting.

For End-Users:

Empower your employees with immediate access to the support and resources they need to stay productive. The app allows them to:

Submit a ticket for issues like broken devices or software problems.
Request services such as access to applications or system permissions.
Access self-service articles for quick solutions to common problems.
Check request status in real-time to stay informed.
Add comments to open tickets for better collaboration and context.

This mobile app ensures that your service desk remains accessible anytime, anywhere, enhancing overall productivity and responsiveness. Experience the convenience and efficiency of SolarWinds Service Desk on the go!