sigaApp

The sigaApp is a mobile application designed to streamline the process of obtaining tickets for customer service. This innovative tool integrates seamlessly with the Information Management System for Customer Service (sigä), enabling users to manage their queue wait times effectively.

Users can easily retrieve digital tickets directly from their smartphones, eliminating the need to physically visit a service center just to pick up a ticket. The app offers the convenience of searching by district or proximity, allowing you to select the specific service and issue you wish to address. It replicates the functionality of the traditional ticket dispenser found in physical service centers, but with the added advantage of remote access. With just a tap on your phone, you can secure your place in line without leaving the comfort of your home or office.

Through the sigaApp, you gain valuable information such as the nearest service center, the number of people currently waiting, and an estimated wait time for your turn. Additionally, the app provides navigation assistance, helping you find the best route to reach your destination using the integrated map feature. Once it's your turn, simply display the saved ticket in the "My Tickets" section to the attendant.

The sigaApp is provided by public service departments that utilize this queue management system. These entities are responsible for setting the operating hours for mobile tickets and defining the issues covered within the app. By leveraging the sigaApp, you can significantly reduce the time spent waiting in line and enhance your overall experience with public services.