TOP - The Outsourcing Portal Mobile

TOP - The Outsourcing Portal Mobile Application

Overview

TOP is a powerful mobile application designed for users of the TOP (The Outsourcing Portal) tool. This application streamlines the process of managing tasks and workflows, providing a user-friendly interface that ensures efficiency and ease of use.

Features

Opening Tickets

Users can easily open new tickets within the application. This feature allows for quick reporting of issues or requests, ensuring that they are logged and addressed promptly.

Tracking Progress

The application provides real-time tracking of ticket status. Users can monitor the progress of their tickets, from submission to resolution, making it easier to stay informed about the status of their requests.

Log Submission

Users have the ability to submit logs directly through the app. This feature is particularly useful for troubleshooting and documentation purposes, allowing users to provide detailed information about issues they encounter.

Task Authorization and Review

The application includes features for authorizing or reviewing tasks. This ensures that tasks are completed according to the appropriate protocols and standards, maintaining quality control throughout the workflow.

Escalation Management

In cases where issues require immediate attention, the application supports escalation processes. Users can escalate tickets or tasks to higher levels of management or support, ensuring that critical issues receive prompt attention.

This initial version of the application offers a robust set of tools to enhance productivity and streamline communication within the TOP framework.