Ezchat
Avaliação
Oct 19, 2024Última atualização
3.8.1Versão
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Sobre Ezchat
Ezchat(易利通)客服轉單系統是一個人工智慧客服系統，能幫助您主動出擊，Ezchat在電商官網、ＡＰＰ上得知客戶正在瀏覽的商品，分析客人從何而來，主動攀談買家，從而提升轉單率高達4成，並同時降低6成客服人力成本，社群經營面則整合FB、LINE@訊息，讓客服成為企業第一線業務，此外，即使商品沒有官網，Ezchat也能透過掃商品上、廣告上的QR Code ，讓有興趣的客戶立即跟客服連上線，一旦需要主管或技術人員加入客服三方對談時，Ezchat還能將對話歷程一鍵轉接給第三方，客戶不需耗時重複解釋，Ezchat協助您的客服系統完美扮演行銷、業務、客服三大角色
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