Exact Field Service H

Description

The Exact Field Service H app is designed to provide your service engineers with seamless mobile access to all the critical information they need to efficiently manage their service activities. This intuitive application operates both online and offline, ensuring that your engineers always have the tools they require at their fingertips.

Key Features

• Offline Access: Engineers can work seamlessly with or without an internet connection.
• Activity Overview: A comprehensive overview of all planned service activities is readily available.
• Optimized Travel: Navigation to service addresses helps optimize travel time and improve efficiency.
• Comprehensive Information: All relevant information for each service activity is conveniently accessible.
• Time and Material Tracking: Engineers can register the actual hours spent and materials used during service activities.
• Detailed Documentation: Insight into detailed parts documentation leads to high first-time fix rates and the best possible service.
• Configuration Details: Engineers can view configuration details, service history, repairs, warranties, and more.
• Picture Integration: Engineers can link pictures to service activities for better documentation.
• Customer Sign-Off: Customers can sign off on service activities directly through the app.
• Service Report Storage: The signed service order is stored as a PDF in Synergy, making it easily accessible.
• Direct Emailing: Service slips can be directly emailed to customers from the phone or tablet.
• Invoice Generation: Once all service orders are signed, the signed service order is ready for approval and can be directly invoiced.

Requirements

• Exact Synergy Enterprise: Ensure your system is integrated with Exact Synergy Enterprise.
• Role-Based Access: Users must have a service engineer role to access the app's features.

The Exact Field Service H app streamlines service activities, enhances productivity, and ensures that every service engagement is executed with precision and efficiency.