ServiceMax Go

ServiceMax Go: Empowering Field Teams with Seamless Work Management

ServiceMax Go is an indispensable tool designed specifically for field teams, including technicians, field engineers, and maintenance personnel. Available on both smartphones and tablets, this application provides comprehensive features that enable efficient planning, execution, and communication of their work.

Access Data, Anytime, Anywhere

ServiceMax Go offers robust offline capabilities, ensuring that technicians can access critical information such as entitlement verifications, customer and product service histories, locations, contacts, estimates, warranties, parts, and more, even when there is no internet connection. With flexible sync settings, users can control background and sync behavior, delivering fast and reliable app performance. Advanced data and business rules validation during data entry further ensures data integrity, even in the absence of connectivity.

Interactive Calendar Views for Better Planning

The interactive calendar views in ServiceMax Go allow technicians to preview daily and weekly tasks easily. The agenda calendar view, driving directions, travel times, appointment details, and more are all accessible within the app, making it easier to manage schedules and appointments efficiently.

Streamlined Service Execution

ServiceMax Go simplifies service execution with step-by-step instructions and the Service Flow Manager, which automates business processes for technicians. The templatized checklists include section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more. Additionally, the price list support enables automated pricing validation for time and materials estimates.

Smart Document Generation

Technicians can create service reports and invoices directly within the app, allowing customers to sign them on-site to expedite processing. Signature capture support is also included, ensuring seamless document management.

Enhanced Collaboration

Seamless collaboration is a key feature of ServiceMax Go. Technicians can instantly access documents, videos, and collaborate with peers and experts. Photos and videos taken at the customer site can be shared, along with service reports or contracts via email. The app is seamlessly integrated with ServiceMax Zinc and ServiceMax Engage, enhancing collaborative workflows.

Efficient Search Functionality

Effortlessly locate parts and products from various sources, including trunk stock, customer consignment, stocking hubs, spare parts, and more. Nearby work orders, installed products, parts stock, and any other records can be quickly searched and accessed, streamlining the search process.

Intuitive, Modern User Experience

The user interface of ServiceMax Go is designed with field teams in mind, featuring an intuitive, field-ready UI that minimizes clicks and taps. Push and SMS notifications keep technicians informed and connected. Customizable UI options, extended navigation, and additional functionality are supported through the Mobile Activity Space.

By leveraging these features, ServiceMax Go empowers field teams to work more efficiently and effectively, ultimately improving customer satisfaction and productivity.