End-User FAQ

Questions end users run into often when installing Pgyer-distributed apps.

How Do I Install an App Uploaded by a Developer?

Either works:

1. Via the download URL: open the app's download URL in a browser, then tap "Install" on the install page to start downloading.
2. Via QR code: scan the app's QR code with your phone, then tap "Install" on the install page.

Do I Need to Use a Third-Party Store Like the App Store, Google Play, or 360 Market?

No. Download and install directly on your phone from the Pgyer app page — no third-party store needed.

Do I Need a USB Cable, iTunes, or an Assistant Tool Like YYB?

No. Everything happens on the phone via the Pgyer app page — no cable, no desktop software.

"Cannot Install" — What Do I Do?

iOS

1. The download page says Beta or Ad Hoc: the build uses Ad Hoc signing, so the developer needs to add this device's UDID to the .mobileprovision before it can install. Use Pgyer's UDID retrieval page to grab the UDID.
2. The download page says Enterprise: the app uses an Apple Enterprise In-House build. Ask the developer to check whether the In-House certificate has expired or been revoked — either will block installs.
3. If the app is already installed, uninstall the old version before reinstalling.
4. Check the network and make sure the device is online, or switch networks.
5. Try rebooting the phone and reinstall.

Android

1. If Android blocks the APK, follow the prompt and grant Allow from this source or Install unknown apps to the browser or file manager you are using. Labels vary by device vendor; see Android Installation Steps. Grant this permission only to a source you trust.
2. If you see download or network errors, check or switch the network.

Why Can't I Install from WeChat, Alipay, DingTalk, etc.?

These apps' built-in browsers block direct installs. Workaround: tap the More or three dots button in the top right, choose Open in browser, and install from the system browser.

The Download Gave Me a Different App

Common on Android in China. When the system shows options like Secure Download, Fast Download, Normal Download, choose Normal Download or Local Download.

If the local download still delivers a different app, it's likely DNS hijacking. Switch networks — e.g. drop Wi-Fi and use cellular data.

Why Does a Download Over Cellular Data Sit on "Waiting"?

Do not diagnose “Waiting…” from a fixed installer-size threshold. The cause may instead be cellular-data permission, the current network, carrier or device-management policy, available storage, or the installer's signing state.

Try these steps in order:

1. Retry on a stable Wi-Fi network first;
2. To use cellular data, make sure the current browser is allowed to use it and check for Low Data Mode, carrier restrictions, or an enterprise device-management policy;
3. Check available storage and reopen the install link in Safari;
4. Keep Settings → General → Date & Time → Set Automatically enabled;
5. If installation still fails, see Troubleshooting iOS Installation or send the exact page message to the app developer so they can inspect signing, certificates, and device authorization.