Pgyer Docs
FAQ

End-User FAQ

Common questions end users have when installing apps distributed via Pgyer: install methods, error messages, third-party app restrictions, and cellular data limits.

Questions end users run into often when installing Pgyer-distributed apps.

How Do I Install an App Uploaded by a Developer?

Either works:

  1. Via the download URL: open the app's download URL in a browser, then tap "Install" on the install page to start downloading.
  2. Via QR code: scan the app's QR code with your phone, then tap "Install" on the install page.

Do I Need to Use a Third-Party Store Like the App Store, Google Play, or 360 Market?

No. Download and install directly on your phone from the Pgyer app page — no third-party store needed.

Do I Need a USB Cable, iTunes, or an Assistant Tool Like YYB?

No. Everything happens on the phone via the Pgyer app page — no cable, no desktop software.

"Cannot Install" — What Do I Do?

iOS

  1. The download page says Beta or Ad Hoc: the build uses Ad Hoc signing, so the developer needs to add this device's UDID to the .mobileprovision before it can install. Use Pgyer's UDID retrieval page to grab the UDID.
  2. The download page says Enterprise: the app uses an Apple Enterprise In-House build. Ask the developer to check whether the In-House certificate has expired or been revoked — either will block installs.
  3. If the app is already installed, uninstall the old version before reinstalling.
  4. Check the network and make sure the device is online, or switch networks.
  5. Try rebooting the phone and reinstall.

Android

  1. If the phone says "Cannot install apps from unknown sources", open system settings and allow installs from unknown sources. Guide.
  2. If you see download or network errors, check or switch the network.

Why Can't I Install from WeChat, Alipay, DingTalk, etc.?

These apps' built-in browsers block direct installs. Workaround: tap the More or three dots button in the top right, choose Open in browser, and install from the system browser.

The Download Gave Me a Different App

Common on Android in China. When the system shows options like Secure Download, Fast Download, Normal Download, choose Normal Download or Local Download.

If the local download still delivers a different app, it's likely DNS hijacking. Switch networks — e.g. drop Wi-Fi and use cellular data.

Why Does a Download Over Cellular Data Sit on "Waiting"?

iOS caps cellular downloads at 150 MB — above that, the system pauses the download and shows "Waiting…". Connecting to Wi-Fi resumes the download and install automatically.

If you must continue over cellular:

  1. iOS 11 and later: tap download as usual. When it shows "Waiting…", open Settings → General → Date & Time, turn off Set Automatically, and push the date a year ahead; go back to the home screen and tap the waiting app — it'll start downloading shortly.
  2. Before iOS 11: tap download as usual. When it shows "Waiting…", put the phone in airplane mode and reboot, then turn airplane mode off — the download will start.
Treat these as last-resort workarounds.

Developer FAQ

Common questions developers ask when distributing apps via Pgyer: SDK usage, download quotas, access control, iOS / Android install failures, and more.

Glossary

Short definitions of the terms used throughout the Pgyer documentation, with links to the full docs for each concept.

On this page

How Do I Install an App Uploaded by a Developer?Do I Need to Use a Third-Party Store Like the App Store, Google Play, or 360 Market?Do I Need a USB Cable, iTunes, or an Assistant Tool Like YYB?"Cannot Install" — What Do I Do?iOSAndroidWhy Can't I Install from WeChat, Alipay, DingTalk, etc.?The Download Gave Me a Different AppWhy Does a Download Over Cellular Data Sit on "Waiting"?